‘Therapist responsiveness and tailoring treatment to themselves’. These are the main findings from a qualitative study of 148 NHS clients, who had psychological therapy, just published by Li et al (2025).
Therapist responsiveness means actively listening to the client’s concerns and responding to them. In terms of the social psychology ‘Elaboration Likelihood Model of Persuasion‘, the concerns of the client can be peripherally processed, by the therapist, with effortful processing reserved for a specific identified protocol for a disorder. In the words of the title of this paper ‘It felt like I was being tailored to the treatment rather than the treatment being tailored to me’.

A common scenario is a single Mum living in appalling housing conditions. Her children’s asthma worsened by the mould. The Social landlord has repeatedly failed to address matters. She is severely depressed and the therapist is preoccupied with a Behavioural Activation (BA) programme. Notwithstanding, that she is too embarrassed to invite family/friends to her home.
Effortful processing on the part of the therapist would have been discussing possible legal action against the Landlord.
But the job of triaging clients in NHS Talking Therapies, in practice, usually falls to Psychological Wellbeing Practitioners or a social science graduate, neither of whom are trained therapists. They do not have the competence to deal with the psychological and social. The ‘PWPs’ are under pressure, with typically just 6 treatment sessions at their disposal. They may see this single Mum as unsuitable for the service or plough on with a short course of BA. However, the Mum is likely to attend only one assessment/treatment session. With regards to depression for every one person attending one session, two people go on to have 2 or more sessions [Scott (2024)]. There is an unrecognised, massive haemorrhaging of clients at triage. Comparable in scale to booked appointments for an assessment/treatment session that is not attended.

There is however a fundamental flaw in the Li et al (2025) paper, they state that the Improving Access to Psychological Therapies Programme (the predecessor of NHS Talking Therapies) has been ‘internationally recognised for its effectiveness in psychological care on a large scale’, citing David Clark the prime mover in the development of IAPT and Wakefield et al (2021). Neither of these sources can claim independence of the Service, the corresponding author in the Wakefield et al study was an IAPT programme director. I wrote a rejoinder to the Wakefield et al study in the British Journal of Clinical Psychology, in which my own analysis of 90 IAPT cases as Expert Witness to the Court, showed that only the tip of the iceberg recovered [Scott (2018)].
Dr Mike Scott










